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Organizations

How a program is structured

A program is a block of funded seats, a cohort of people eligible to use them, a cadence for how quickly seats can be drawn down, and a delivery mode. Those four decisions define the whole arrangement.

Everything else in a proposal follows from them.

What is the difference between a seat and a person?

A seat is one funded session. A person is not a unit we count, because we do not know who the people are.

This matters for budgeting. An organization funding 200 seats is not committing to 200 people, and a cohort of 200 people does not need 200 seats.

The four decisions that define a program
DecisionWhat it setsWho owns it
Seat blockTotal funded sessions across the termThe organization
Cohort definitionWho is eligible to draw a seatThe organization
CadenceHow fast seats may be drawn downAgreed jointly
Delivery modeOur rooms, onsite, or a mixAgreed jointly

How is a cohort defined without us knowing who is in it?

The organization defines eligibility internally and issues an anonymized identifier to each eligible person. We are given the set of valid identifiers, not the people behind them.

When someone books, they present an identifier. We check it against the valid set and nothing else.

What does cadence mean in practice?

Cadence is a cap on how quickly the seat block can be consumed, usually expressed per month. It exists so a block funded for six months is not exhausted in three weeks by a small number of people.

Cadence is also how we protect the room. We cannot deliver more sessions in a week than we have hours for, so a cap set at the start avoids a waitlist that nobody expected.

What is the timeline from first conversation to first session?

Four steps, and only one of them is ours. The slow step is nearly always the identifier scheme, because it needs someone internal to own it.

We do not start delivery before the rider is signed, because the rider is what commits the confidentiality boundary in writing.

  • First conversation, which covers population size, delivery preference, and timeline.
  • Written proposal from us, including seat block, cadence, and terms.
  • Rider signed, covering the identifier scheme, reporting limits, and retention.
  • Identifiers issued internally and communicated, then booking opens.

Questions people ask about this

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We do not provide medical care and we do not assess or identify health conditions. We make no promise about any outcome, and nothing on this site should be read as one.

Sessions are not a substitute for care from a licensed clinician. If you have a health concern, speak with your own provider. In an emergency, call your local emergency number.

Get the structure in writing

Give us a population size and a delivery preference and we will come back with a seat block, a cadence, and a timeline.