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Twelve questions to ask any provider
A provider question is a question whose answer is checkable rather than persuasive. The twelve below are chosen because a vague answer to any of them tells you as much as a good one.
Ask every provider on your shortlist the same twelve, in the same order, and write the answers down.
What should you ask before you pay anyone?
Start with the regulatory question, because it sets the ceiling on everything else a provider can claim. Then work through experience, screening, and money.
What exactly is your device cleared for?
You want the indication in the manufacturer's words. Ours is a biofeedback device indicated for relaxation training and muscle reeducation.
A provider who reaches for approval language instead of the indication has either not read the documentation or is hoping you will not ask twice.
Will you show me the manufacturer's documentation?
Documentation exists, and a provider can hand you the indication for use section. There is no good reason to refuse.
A summary offered in place of the document is not the same thing.
What will you not claim about this?
This is the most revealing question on the list. A provider who has thought about limits can answer it immediately.
Hesitation here usually means limits have never been written down.
What happens if I feel nothing at all?
You want a plan that includes stopping. Some people notice nothing, and that has to be an acceptable answer rather than a reason to buy more visits.
A provider who only has an escalation path has a sales structure, not a plan.
How many sessions will I need?
The honest answer is that nobody can tell you in advance. There is no established number for this format.
A confident specific number is a business model speaking.
Do you sell packages, and can I decline one?
Ask whether you can pay visit by visit. Prepaid blocks transfer the risk of an unknown response from the provider to you.
We do not sell packages for that reason.
Who should not book with you?
Every honest provider has an exclusion list and a screening conversation. Ask for it out loud.
A provider who says everyone is suitable has not screened anyone.
Who is in the room and what is their training?
You want names, roles, and what training the person operating the device has actually completed.
Vague credential language, or credentials borrowed from an unrelated field, deserves a follow-up question.
How do you handle my information?
Ask what is recorded, where it is stored, who can see it, and how long it is kept.
A provider who cannot describe their own record keeping in two sentences has not thought about it.
What does a session cost, in total, including anything extra?
Ask for the full number, including consultations, intake, and anything billed separately.
Prices that only appear after a phone call are a negotiation tactic rather than a price.
What is your cancellation and refund policy in writing?
You want it in writing before you pay, not described from memory at the desk.
If a policy is only verbal, it is not a policy.
Will you tell me if this is not right for me?
Ask directly and listen to how fast the answer comes. A provider willing to turn business away is giving you real information.
It is also the answer you can check later, because you will find out.
How should you compare the answers afterward?
Lay the answers side by side rather than judging each conversation on its own. Confidence is easy to project in a single meeting and hard to sustain across twelve specific questions.
Look for answers that got more specific as the questions got harder. That pattern is difficult to fake.
What if a provider objects to being asked?
That is your answer. These are ordinary consumer questions about a paid service and none of them are hostile.
We publish them precisely so you can ask us first.
Please read this
Momentous Neurofeedback is a wellness practice. We use an FDA-cleared biofeedback device indicated for relaxation training and muscle reeducation.
We do not provide medical care and we do not assess or identify health conditions. We make no promise about any outcome, and nothing on this site should be read as one.
Sessions are not a substitute for care from a licensed clinician. If you have a health concern, speak with your own provider. In an emergency, call your local emergency number.
Ask us all twelve
Bring this list to a consultation. We wrote it expecting to be asked.